Shipping policies

At Dustona, we are committed to delivering your orders swiftly and securely. We want your shopping experience to be smooth and worry-free, so here’s everything you need to know about our shipping process, delivery times, and tracking options.

Processing Time

We know you’re excited to receive your Dustona products, and we don’t like to keep you waiting. That’s why we process all orders within 1-3 business days after payment confirmation. If you place your order on a weekend or public holiday, don’t worry—our team will get started on it the next business day. Once your order is shipped, we’ll send you a confirmation email with all the details, including your tracking number.

Shipping Costs

We believe in keeping things simple and affordable. For customers in the United Kingdom, shipping is just £2.95. For orders outside the UK, shipping costs are calculated at checkout based on your location, so you’ll always know exactly what to expect.

Estimated Delivery Time

Your order is on its way! For our customers in the United Kingdom, delivery typically takes 7-15 business days. For international orders, delivery times vary based on your location, but we’ll provide an estimate at checkout so you can plan accordingly. While we aim for punctuality, external factors like customs or carrier delays can occasionally cause slight changes to delivery schedules.

Order Tracking

We want you to feel in control of your order’s journey. As soon as it’s shipped, we’ll send you a tracking number so you can follow your package every step of the way. If you need help with tracking or have any questions, our friendly support team is just a message away.

Customs, Duties, and Taxes

For international deliveries, customs duties and taxes may apply depending on your country’s regulations. These additional fees are the responsibility of the customer. If you’re unsure about what to expect, we recommend checking with your local customs office.

Missed or Delayed Deliveries

If your order hasn’t arrived within the expected timeframe, please check the tracking link first.
If there are any unexpected delays or issues, don’t hesitate to contact us—we’ll do our best to assist you.

Wrong Address or Undeliverable Orders

Please ensure your shipping address is correct when placing your order.
If an order is returned due to an incorrect address, additional shipping fees may apply for re-delivery.

Lost or Stolen Packages

Dustona is not responsible for lost or stolen packages once marked as "Delivered" by the carrier.
If your package is missing, please check with neighbors or your local post office. If you still cannot locate it, contact us immediately, and we will assist you in filing a claim.

Delayed or Missing Packages

We understand how disappointing it can be when a package doesn’t arrive as expected. If your order seems delayed, here’s what to do:

Check your tracking information for the latest updates.
Contact your local carrier for additional details.
If you’re still unsure, get in touch with us—we’re here to help resolve any issues promptly.

Safety First

We’ve partnered with trusted courier services to ensure your order reaches you safely. Our delivery process also includes measures to minimize contact, such as secure drop-off locations and electronic confirmations when required.

Need Help?

For any shipping-related inquiries, our friendly team is here to help! Reach out to us at:

📧 Email: office@dustona_com
📞 Phone: +

We appreciate your support and look forward to delivering great products to your doorstep! 😊